At Tools Bari, we strive to ensure customer satisfaction with every digital product you purchase. However, due to the nature of digital goods, we follow a limited and strict refund policy as outlined below.
1. Eligibility for Refund
A refund may be issued only under the following valid circumstances:
You received the wrong product.
The product is not working as described, and our support team is unable to resolve the issue.
You were charged twice for the same product.
To be eligible for a refund, you must:
Report the issue within 24 hours of purchase.
Provide proof of purchase and transaction details.
Cooperate with our support team for troubleshooting.
2. Non-Refundable Cases
We do not provide refunds under the following conditions:
You changed your mind after the purchase.
The product is working but does not meet your expectations.
You provided incorrect information (such as email or contact number).
You failed to follow installation or usage instructions properly.
You made a payment without reading the product details or terms.
3. Refund Process
Once your request is reviewed and approved, the refund will be processed within 7 business days.
The refund will be sent to your original payment method (bKash account).
We will notify you by email or SMS once the refund is issued.
4. Contact for Refund Requests
To request a refund, please contact us with the following: