❓ Frequently Asked Questions (FAQ)
1. How can I place an order?
To place an order:
Choose your desired digital product from our website.
Make the payment via bKash to our provided number.
Send us the payment details along with your name and contact number.
We will deliver your product within the mentioned time frame.
2. What payment methods do you accept?
Currently, we accept payments only via bKash.
You must provide the transaction ID after payment for order confirmation.
3. How long does it take to receive my product?
Most digital products are delivered within 1 to 6 hours after payment confirmation.
In rare cases (such as technical delays or manual processing), it may take up to 24 hours.
4. Where will I receive my product?
Your product will be sent via:
Email (if applicable)
Facebook/WhatsApp/SMS (as per your contact info)
Make sure you provide accurate details while placing your order.
5. What should I do if I receive the wrong product?
If you believe you have received the wrong product:
Contact us immediately within 24 hours.
Provide your order details and transaction ID.
We will verify and replace the product if the claim is valid.
6. Can I request a refund?
Refunds are only applicable in certain cases.
Please read our full Refund Policy for details.
In short, you are eligible for a refund only if the product is incorrect, faulty, or undelivered due to our error.
7. Do you offer support after purchase?
Yes! We offer free basic support for most digital products.
You can reach us anytime if you face issues with installation, activation, or usage.
8. How can I contact Tools Bari?
You can contact us via:
📧 Email: support@toolsbari.com
📞 Phone: +8801991449911
📍 Address: 123/B, Uttar Badda, Dhaka-1210, Bangladesh
If you have more questions that are not listed here, feel free to contact us directly. We’re always happy to help!